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    Delete your Anovi account

    You can delete your Anovi account and the data stored with it at any time. This page explains how, what is deleted, and what we keep.

    Before you delete: cancel your subscription

    Deleting your account does not cancel an active Anovi Pro subscription. Subscriptions are managed by the store you bought them from, not by Anovi. If you delete your account without cancelling, the store will continue to charge you.

    • Google Play: Play Store › profile icon › Payments & subscriptions › Subscriptions › Anovi › Cancel subscription
    • App Store: Settings › your name › Subscriptions › Anovi › Cancel subscription

    Option 1: in the app (fastest)

    1. Open Anovi and tap the profile icon
    2. Go to Account
    3. Tap Delete Account and confirm

    Deletion is immediate and cannot be undone. You can export your data first from the same screen.

    Option 2: by email (if you no longer have the app)

    Email hello@anoviwellness.com from the address you used to register, with the subject “Delete my account”.

    Before we delete anything, we send a confirmation message to the email address on the account and wait for your reply.

    If you no longer have access to the email address on your account, say so in your message and we will agree another way to confirm the request with you.

    We respond within one month. If your request is complex we may extend that by up to two further months and will tell you in advance.

    What is deleted

    • Your account and sign-in credentials
    • Profile and health information you provided: allergies, dietary preferences, body metrics, age, activity level, wellness goals
    • Everything you recorded: meal logs, wellness logs, weight entries, personal recipes, pantry items, shopping lists, preferences
    • Your meal plans and nutrition history
    • Your subscription record held by our in-app purchase provider

    What we keep, and for how long

    • Database recovery backups: up to 7 days after deletion. Access is contractually limited to recovery emergencies.
    • Error logs and transactional email logs: typically up to 30 days.
    • Prompt content at our AI fallback provider: up to 30 days.
    • Support correspondence in our mailbox: as long as needed to handle your request.
    • Records we are legally required to keep, such as proof of consent and tax or commercial records held outside the App: for the period the law requires.

    Full details are in our Privacy Policy.

    Questions

    Email hello@anoviwellness.com or use our contact form.